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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wali Williams

Wali Williams

December 17, 2024

5  out of  5
rating by Wali Williams
"I would like to note that I had the best experience with State Farm insurance in particular the State Farm agent Cielo was very helpful and very understanding and the deal could not have been brokered any better. Much thanks to Merisella and the State Farm organisation at the bound brook branch they were very prompt dealt with precision and got the job done when I needed it. Thank you Cielo great job"
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Fedra Solis

December 14, 2024

5  out of  5
rating by Fedra Solis
"Muy buen trabajo de la señorita Cielo y el señor Juan, excelentes trabajo, saben de del mismo, y sobre todo brinda la ayuda que necesitamos. De mi parte les deseos muchos exitos. Mil gracias por su ayuda y sigan triunfando."
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Carlos Luna

December 10, 2024

1  out of  5
rating by Carlos Luna
"They are a disaster, it has gone from bad to worse, vehicles have appeared on my policy that I removed some time ago, they have asked me for photos and documents that I have previously sent, I call to resolve something and they tell me that they will call me back and up to two weeks go by and nothing, I do not recommend it, I am looking for and quoting another insurance company"
We responded:
"Hello Carlos, thank you for your input. I am so sorry you had this experience with my office. I did get a chance to look into your specific case and I found exactly where the miscommunication happened. The person that originally dealt with you is no longer part of my office. I am aware my team member Chris spoke to you multiple times yesterday and provided you with a solution to this matter. Afterwards, we've attempted to get in contact with you multiple times yesterday and today, but we have not been successful. Please contact us at your earliest convenience and once again receive apologies for the confusion from me, my team, and State Farm Company. "
Profile photo of Ingrid Castro

Ingrid Castro

November 27, 2024

5  out of  5
rating by Ingrid Castro
"Excellent service, Although everything was through the phone, Ana was very kind and explained every single details. I am very happy with the treatment I got"
We responded:
"thank you for such a wonderful review Ingrid! I will make sure to let Ana know! :) "
Profile photo of Leslie M

Leslie M

November 26, 2024

5  out of  5
rating by Leslie M
"Really loved my experience purchasing life insurance with Cielo. She broke down my different options. She explained in detail & help clarify all my questions. As a professional she made suggestions that fit my lifestyle & help me identify which benefits were suitable for my specific needs. I left their office with greater peace of mind knowing I am protecting my family financially from the unexpected, as life is full of that…unexpected. I absolutely recommend you to stop by, it’s always good to know you have different coverage options that are suitable & tailored to your budget and needs. Their customer service was off the hook, and it made a first time life insurance buyer like myself comfortable & at ease. I will let my family know & I recommend everyone to stop by ❤️"
We responded:
"Hi Leslie, I am so happy to hear Cielo is carrying on with our mission. It is all about your needs and what best suits you. We are so happy to have you as a customer! "
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Jose Calderon

November 25, 2024

5  out of  5
rating by Jose Calderon
"Muy buena atencion Al cliente amabilidad y la ayuda recibida es Muy atenta"
We responded:
"Gracias Jose, gracias por su lealtad! "
Profile photo of Julio jose Mendez arias

Julio jose Mendez arias

November 21, 2024

5  out of  5
rating by Julio jose Mendez arias
"Agradecido por la atención y la información. Y el Apollo de la persona Maricielo gallardo Garcia excelente servicio"
We responded:
"Gracias Julio, a Cielo le enorgullese saber que sus clientes estan felicies con su servicio!"
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Cooper S

October 26, 2024

1  out of  5
rating by Cooper S
"Absolutely horrible service. Under no circumstances should this office be considered viable. I literally gave up reporting an accident after multiple tries of emails, phone calls, voicemails, and reporting through the app. State Farm is trash and does not care for their customers. Below you will see their response, stating they dropped my policy due to a claim made in July; the claim was closed due to State Farm’s lack of response to the multiple emails and calls and attempted reporting in the app. They also changed my policy, reinstating an expensive collision coverage on an older vehicle that I had intentionally cancelled, against my will, without notice, and then ignored all calls and emails when I attempted to reverse it; adding over $1000 in annual charges for a vehicle valued at $300, something my original State Farm agent and I agreed was not viable to have part of the policy. No tickets since 2021, which Gisela stated on the phone. And a clear lack of professionalism, as seen below in their response: giving away personal information in a hope that I will remove my review. This office is not to be trusted! Terrible service (except for Gisela). They will add expensive service to your auto plan without notifying you & they will ignore your attempts to change it back! 0/100 stars if possible"
We responded:
"Hello Mr. Cooper, thanks for your input. I am aware you just got off the phone with my team member Gisela who proactively called you to explain the frequency of claims and tickets in your account being the reason State Farm is cancelling your policy. I am aware you expressed your dissatisfaction with the way State Farm has handled your claims and coverage changes. We have attempted to service your policy in the best manner possible since your recent transfer to our office in the month of July. Since then the only communication we have had with you has been when you first filed your last claim and you were successfully connected to the State Farm's claim department. We are very sorry State Farm has decided to not renew your auto policy. Please rest assure we have forwarded your dissatisfaction to State Farm so they can look deeper into this matter and thank you for your loyalty. "
Profile photo of Carlos guevara

Carlos guevara

October 18, 2024

1  out of  5
rating by Carlos guevara
"It started out good. I gave this lady a lot of business initially. I insured my 4 vehicles, my home with homeowner’s and I was looking into getting business insurance through them. Now, everything has changed, they never pick up the phone, if they do they are busy and keep me on hold until the call just drops. My premium rates were ok in the beginning, and now they have gone up unjustifiably, the billing is always confusing and there are always extra charges. When I try to resolve with these ladies in the office, they never know what’s going on and are very inefficient to resolve any problems. I would not recommend this office to anyone that’s trying to get insurance. I would say, save the headache and look elsewhere. I’m still a customer, but I’m moving all my business with them to other carriers that truly appreciate a customer like me."
We responded:
"Hi Carlos, I looked up notes in our data base to be able to assist your concerns, but we do not seem to have you as a customer. I have also inquired with my team, both male and female representatives, and they do not recall speaking to a Carlos Guevara recently. I am sure in the future we would love to provide you with insurance and financial support. Thank you."
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Jose Garcia

October 9, 2024

5  out of  5
rating by Jose Garcia
"Fuemuy hamable ANA"
We responded:
"Gracias Jose, se lo dejare saber a Ana! Que tengas un lindo dia! "
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Edward Simom

October 7, 2024

5  out of  5
rating by Edward Simom
"Excelente"
We responded:
"Gracias Edward! Que bueno que le gusto nuestro servicio! "
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Giancarlo Flores

October 5, 2024

5  out of  5
rating by Giancarlo Flores
"“I have been working with Gisela Bello for all of my home and car insurance needs, and I couldn’t be more satisfied. She is incredibly knowledgeable, responsive, and truly goes above and beyond to ensure I have the best coverage possible. Her professionalism and attention to detail give me peace of mind, knowing that I am well protected. I highly recommend her services to anyone looking for reliable and personalized insurance solutions!” Thanks again Gisela!"
We responded:
"Hi Giancarlo, Gisela is going to be ecstatic to hear such a wonderful review! Thank you for your continuing trust in us! "
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Chris Fragulis

October 4, 2024

5  out of  5
rating by Chris Fragulis
"Gisela has been so helpful with navigating my homeowners & auto insurance policies. Highly recommend Gisela Bello for all your insurance needs!"
We responded:
"Thank you for your recommendation Chris! Gisela always goes above and beyond for our customers! "
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Jaime Gutierrez

October 3, 2024

5  out of  5
rating by Jaime Gutierrez
"La atención de Ana fue genial resolvió todas mis dudas 👍👍 excelente atención"
We responded:
"Que bueno saber que Ana cumplio con tus expectativas Jaime! Gracias por tu gran comentario! "
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Jeovana Escalante

October 2, 2024

5  out of  5
rating by Jeovana Escalante
"I went to visit the office the other day I loved how cozy it was and everyone was very nice! Juan and Cielo are great!"
We responded:
"Thanks for such a wonderful review Jeovana! it is great to hear you were satisfied with our service! "
Profile photo of Victor Bukovecky

Victor Bukovecky

September 27, 2024

5  out of  5
rating by Victor Bukovecky
"He was a very professional agent he helped me very much , he answered all my questions was very helpful too and polite thank you"
We responded:
"Thank you Victor! Juan always goes above and beyond, I am glad to hear you were not the exception!"
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Cesar Escudero

September 24, 2024

5  out of  5
rating by Cesar Escudero
"Excente atención, solucionaron mis dudas, todo muy claro. Gracias por tu ayuda Maricielo"
We responded:
"Gracias Cesar por confiar en nosotros. Cielo trata de hacer todo lo posible por satisfacer a nuestros clientes! "
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Rashmi Nair

September 20, 2024

5  out of  5
rating by Rashmi Nair
"Juan is very helpful and goes above and beyond in customer service"
We responded:
"That's great to hear Rashmi. Thank you so much for such a great review!"
Profile photo of HECTOR Dias

HECTOR Dias

September 18, 2024

5  out of  5
rating by HECTOR Dias
"Atención muy amable, 👌 lo recomiendo todo el personal es muy atento en la atención al cliente. Lo recomiendo sin duda alguna...."
We responded:
"Gracias por tu recomendacion Hector! :)"
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Nero Auto Gas

September 16, 2024

5  out of  5
rating by Nero Auto Gas
"Juan es muy amable"
We responded:
"Muchas gracias por su review. Juan da lo mejor de si para ayudar a sus clientes. Esperamos verlo pronto! "
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jensen

September 16, 2024

4  out of  5
rating by jensen
"Juan assisted me this morning in regards of my policy, & was very helpful in retrieving information correctly for me & finding a solution. Thank you so much."
We responded:
"I'm so happy to hear you were satisfied with Juan's service. We hope to continue to serve you in the future! "
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Jony Reyes

September 16, 2024

5  out of  5
rating by Jony Reyes
"Juan es muy amable"
We responded:
"Thank you for such a great review about Juan. He is great! "
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Cindy Li

September 9, 2024

5  out of  5
rating by Cindy Li
"explain clearly with all my bill questions. Very professional"
We responded:
"Cindy I am so happy Cielo was able to answer all your questions clearly and professionally. We are looking forward to continue to serve you in the future! "
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Olmes Zamora

September 7, 2024

5  out of  5
rating by Olmes Zamora
"Muy buena atención de Gisela Bello, me explico muy claro todas mis dudas"
We responded:
"Hi Erika, thank you for your honest feedback. Thanks for being our customer and allowing us to improve our services day by day. Happy Holidays! -Mari"
Profile photo of Jose Garcia

Jose Garcia

September 6, 2024

5  out of  5
rating by Jose Garcia
"Gracias Juan por tu atención muy amable!"
We responded:
"Gracias por tu mensaje Jose! Juan se enorgullese en poder ayudar a nuestros clientes! "