State Farm® Insurance Agent Marisella Gallardo-Morris

"Absolutely horrible service. Under no circumstances should this office be considered viable. I literally gave up reporting an accident after multiple tries of emails, phone calls, voicemails, and reporting through the app. State Farm is trash and does not care for their customers. Below you will see their response, stating they dropped my policy due to a claim made in July; the claim was closed due to State Farm’s lack of response to the multiple emails and calls and attempted reporting in the app. They also changed my policy, reinstating an expensive collision coverage on an older vehicle that I had intentionally cancelled, against my will, without notice, and then ignored all calls and emails when I attempted to reverse it; adding over $1000 in annual charges for a vehicle valued at $300, something my original State Farm agent and I agreed was not viable to have part of the policy. No tickets since 2021, which Gisela stated on the phone. And a clear lack of professionalism, as seen below in their response: giving away personal information in a hope that I will remove my review. This office is not to be trusted! Terrible service (except for Gisela). They will add expensive service to your auto plan without notifying you & they will ignore your attempts to change it back! 0/100 stars if possible"

"It started out good. I gave this lady a lot of business initially. I insured my 4 vehicles, my home with homeowner’s and I was looking into getting business insurance through them. Now, everything has changed, they never pick up the phone, if they do they are busy and keep me on hold until the call just drops. My premium rates were ok in the beginning, and now they have gone up unjustifiably, the billing is always confusing and there are always extra charges. When I try to resolve with these ladies in the office, they never know what’s going on and are very inefficient to resolve any problems. I would not recommend this office to anyone that’s trying to get insurance. I would say, save the headache and look elsewhere. I’m still a customer, but I’m moving all my business with them to other carriers that truly appreciate a customer like me."

"Fuemuy hamable ANA"

"Excelente"

"“I have been working with Gisela Bello for all of my home and car insurance needs, and I couldn’t be more satisfied. She is incredibly knowledgeable, responsive, and truly goes above and beyond to ensure I have the best coverage possible. Her professionalism and attention to detail give me peace of mind, knowing that I am well protected. I highly recommend her services to anyone looking for reliable and personalized insurance solutions!” Thanks again Gisela!"

"Gisela has been so helpful with navigating my homeowners & auto insurance policies. Highly recommend Gisela Bello for all your insurance needs!"

"La atención de Ana fue genial resolvió todas mis dudas 👍👍 excelente atención"

"I went to visit the office the other day I loved how cozy it was and everyone was very nice! Juan and Cielo are great!"

"He was a very professional agent he helped me very much , he answered all my questions was very helpful too and polite thank you"

"Excente atención, solucionaron mis dudas, todo muy claro. Gracias por tu ayuda Maricielo"

"Juan is very helpful and goes above and beyond in customer service"

"Atención muy amable, 👌 lo recomiendo todo el personal es muy atento en la atención al cliente. Lo recomiendo sin duda alguna...."

"Juan es muy amable"

"Juan assisted me this morning in regards of my policy, & was very helpful in retrieving information correctly for me & finding a solution. Thank you so much."

"Juan es muy amable"

"explain clearly with all my bill questions. Very professional"

"Muy buena atención de Gisela Bello, me explico muy claro todas mis dudas"

"Gracias Juan por tu atención muy amable!"

"Muy contento con el servicio, la atención 100% recomendado"

"So the best service two sister and team full nice service"

"Mari cielo was my agent ! She was very helpful every time I needed help ! Very professional,"

"Le agradesco mucho son muy amables y siempre me ayudan con todo lo relacionado con mi seguro"

"Definitely needs to hire better staff"

"Excelente servicio. Muy amables, siempre an resuelto mis problemas muy agradecido"

"Muy excellente todo muy buenos servicios lo recomiendo"